Travel can be stressful – what can you design to minimise this. –  Yan Linkun – once, but apparently no longer a near top Chinese Government Official loosing it when he (and family) miss the call to the departure gate.  You know he was the tops as the tagged officials in the background do not intervene – clearly the miscreant is about their pay grade to tangle with!  (I doubt if that would be the case for you or I)
Perhaps China does not have First Class lounges  where a flunky calls you personally – but as service designers what can you propose that works and is acceptable by a communist state?

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